Solutions
The same system, shaped around the work your teams already own.
Roux is organised by function, not by industry. Start with one operation inside one team, prove it, then widen the scope.
- 01
Customer Support
Resolve routine customer requests while keeping people available for exceptions.
- 02
Customer Operations
Execute multi-step workflows spanning conversations and internal systems.
- 03
Customer Outreach
Run proactive customer operations with policy and human oversight.
- 04
Sales & Qualification
Understand intent, gather context, qualify and route opportunities.
01 — Customer Support
Resolve routine customer requests while keeping people available for exceptions.
Understand what the customer is asking, retrieve the case from the systems that hold it, apply the rules that govern it and close the request — or hand it to a named person with everything attached.
- Intent and entitlement understood
- Case retrieved, not re-asked
- Escalation with full context
Example operations
- Refunds
- Order issues
- Account changes
- Claims
- Returns
- Service troubleshooting
02 — Customer Operations
Execute multi-step workflows spanning conversations and internal systems.
Most customer work does not end when the conversation does. Roux carries an operation across systems and steps until the outcome it was defined to reach is actually reached.
- Multi-step work carried to done
- Writes into business systems
- Boundaries checked at each step
Example operations
- Appointment scheduling
- Payment resolution
- Customer onboarding
- Service changes
- Identity and information collection
- Case follow-up
03 — Customer Outreach
Run proactive customer operations with policy and human oversight.
Outbound work is where boundaries matter most. Define who may be contacted, on which channel, for what reason and what the AI may commit to — with approvals where they are needed.
- Policy-bound contact rules
- Approval before commitment
- Every contact recorded
Example operations
- Renewals
- Payment reminders
- Appointment confirmations
- Service notifications
- Follow-ups
- Customer re-engagement
04 — Sales & Qualification
Understand intent, gather context, qualify and route opportunities.
Qualification is an operation like any other: a defined set of things to understand, a decision to make and a clean handover to the person who should own it next.
- Consistent qualification criteria
- Context gathered before handover
- Routed to a named owner
Example operations
- Inbound lead qualification
- Lead routing
- Follow-up
- Meeting booking
- Information collection
- Sales handoff
Where to start
Start narrow. Prove the operation. Expand from evidence.
One high-value workflow, deployed in a controlled scope, with success metrics agreed before launch.
Which customer operation should we start with?
Bring us one workflow. We'll show you how Roux could run it.